Shipping, Return & Refund Policy

Shipping

All orders are subject to processing time that is separate from the time it takes for a shipment to reach its destination once it has been picked up from our location by the carrier.

Domestic and international orders may take up to 3 to 5 business days to process. After orders are processed, shipping may take up to 3 to 7 business days depending on the carrier's time frame. 

All orders will receive a tacking number to ensure product delivery. We encourage you to email info@nowrise.net if there is an issue with shipping. 

Returns

All returns are refunded via store credit in the form of a NowRise E-Gift Card only.

If you are unhappy with your purchase or would like to return your items to receive credit in the form of a NowRise E-Gift Card, please send your item(s) back to our facility by following the Return Policy:

* Items must be sent back within 10 days of the delivery date.

* Items must be in clear protective packaging and unworn, unwashed, and have original tags attached.

* Items must be free of stains, makeup, deodorant, odor, or wear.

* Bodysuits, swimwear, Basic wear, white items, and undergarments are FINAL SALE AND NON-RETURNABLE.

* Beauty products such as oils are FINAL SALE AND NON-RETURNABLE.

*Items purchased during a sale period are FINAL SALE AND NON-RETURNABLE.

*Items purchased from the SALE SECTION are FINAL SALE AND NON- RETURNABLE.

* NowRise does not provide pre-paid return labels; you will be responsible for covering the shipping costs to return.

* Damaged, defective, or incorrect items must be reported within 2 days of delivery. Please Note: If such items are not reported in a timely fashion, we will not issue store credit. Email: info@nowrise.net for assistance.

* Return packages must include the original packing slip to ensure processing. (Note: If the packing slip is not included, your return may experience delays in processing. You may use the packing slip included in your original packaging or download and print the slip from your email.)

Depending on the shipping method and carrier selected, your return package may take several days to reach us. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in transit. Without proof of receipt and delivery, NowRise will not issue store credit for your returns. Once your return is fully processed, we will issue you store credit for use on future purchases. E-Gift Cards never expire, and are redeemable right away!

Helpful Hint: if returning by mail, we suggest using USPS flat rate shipping for convenience (you can find information on flat rate shipping via USPS.com). You will be responsible for covering shipping costs to return items and shipping charges must be prepaid.

Returned to Sender & Refused Packages:

This can happen if 1) an address is invalid or missing information 2) the carrier is unable to deliver your package 3) the order is refused by the customer at the time of delivery. Returned to sender or refused packages will be restocked and you will be issued store credit in the form of an E-Gift Card minus the initial shipping charge. We are unable to replace or reship in these instances as all returned shipments are processed by our Returns Department. Instead, please use the E-Gift Card to place a new order using the correct address. Keep in mind that we do not guarantee your items will be in-stock at the time of your reorder.

Note: We are unable to make changes to orders that are placed on our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery. NowRise does not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.

ORDER CANCELLATION:

Once an order is placed, it cannot be canceled. Discount codes cannot be manually applied to an order.

Damaged Items:

Should you receive a damaged item, please take a photo of the item which displays the damage and email the photo to our Customer Care team (info@nowrise.net) along with a description of the damaged item and your Order Number. Once we receive your email and assess the damage, we will be in contact with you to determine the needed outcome.

Defective, Incorrect, or Missing Items:

Upon receiving your order, please thoroughly check the delivered items. Should you receive an item that is defective, incorrect, or you believe that you are missing an item: please email info@nowrise.net within 2 days of delivery. Include a photo and description of the issue along with your Order Number to ensure a speedy resolution. Please allow 24-72 hours for a response.

Returns by Mail:

Please use the packing slip(s) provided with your order(s) to return; simply mark your packing slip and include the appropriate Return Reason code next to the item indicated on the packing slip.

Pack your item(s) securely in the clear original product packaging. All items must be returned in original condition (including all paperwork, packaging, and accessories) with tags attached. All items must be unworn, unaltered, and unwashed. Should you choose to return a Final Sale item, NowRise reserves the right to apply a 50% restocking fee so long as the item is sent back in accordance with our Return Policy and is in a resalable condition.

All return shipping charges must be prepaid. We do not accept COD deliveries; they will be rejected. We recommend sending your return via USPS Flat Rate with a tracking number and insurance, as we are not responsible for lost or stolen packages.

Send your package to: Now Rise LLC, P.O. Box 446, Roselle NJ, 07203

Store Credit

Store credit in the form of an E-Gift Card will be issued for your return item(s) once your package is received and processed at our facility. Please allow up to 5-7 business days for our Returns Department to process your return once delivered. Your E-Gift Card covers the purchase price of each item and tax, if applicable. NowRise LLC does not issue store credit for the original shipping charges.